Never miss another call.
A voice and chat receptionist that answers around the clock, handles common questions and books appointments straight into your calendar.
What this helps you do.
Create a clear system for answering routine enquiries, handling agreed bookings and passing the right conversations to your team.
A useful starting point when…
- Your team needs help handling repeat questions and appointment enquiries.
- You want a defined process for missed calls, message capture and human handoff.
The approach.
We map the calls and messages your business receives, the answers the receptionist may give and the situations that need a person. Booking steps and calendar connections are agreed as part of the scope.
We configure and test the agreed conversations before launch. Your team reviews the answers, escalation paths and summaries so the receptionist has a clear role in the wider customer journey.
What’s included.
24/7 call and chat answering
Appointment booking and rescheduling
Answers to your common questions
Text-back for missed calls
Urgent calls handed to your team, with summaries
What you leave with.
- Approved answers and conversation scope
- Agreed booking and message capture flows
- Human handoff rules and call summaries
The final scope, deliverables and responsibilities are agreed in your proposal.
Before we start.
What happens when a caller needs a person?
We define the situations that require your team, how the handoff should work and what information should be passed along. These rules are agreed before launch.
Can it book appointments?
Appointment booking and rescheduling can be included. We first review your calendar setup and booking rules, then confirm the supported workflow in the proposal.